Privacy Policy
We appreciate the trust you place in Eperture, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on August 1, 2018, describes the information we collect and how we use it.
We always welcome your questions and feedback. For privacy-related issues, please contact us at:
Eperture, LLC
Email: admin@rememberstuff.com
Contents
Information We Collect
Using Information We Collect
Information We Share with Others and Your Privacy Rights
Cookies and Pixel Tags
How We Use Email
Direct to Business Preferences
Links to Other Sites
Updating or Reviewing Your Information
Security
Privacy of Children on Our website
Policy Changes
Quality Assurance for Customer Service Interactions
Questions or Comments?
Information We Collect
We may collect information (including name, address, telephone number, email address, device location, transaction information, credit card information and date of birth) when you:
Place an order from on our website
Checking and reserving inventory on our website
Return an item or make an exchange
Inquire about our services
Create an account at rememberstuff.com
Sign up for Eperture email updates
Are referred to us through a marketing promotion
Participate in a marketing survey, promotion or event
Initially register a unit or access the Caregiver Portal
We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources, including your credit card issuer, whose policies meet the Direct Marketing Association’s privacy standards.
Our website also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service: static_web_content.google.com/policies/privacy/partners/. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.
We also gather information about how visitors navigate through our website by using clickstream data gathered with “cookies” and other online tools such as “pixel tags.” See Cookies and Pixel Tags for further information.
Using Information We Collect
At Eperture, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you’ve requested. To do this, we collect information that allows us to:
Process and track your order
Provide the services you request
Contact you about the status of an order
Send you promotional offers we believe will be of interest to you
Send you Eperture email updates
Identify your product and service preferences
Customize our communications to you
Provide information concerning product recalls or products you have purchased
Improve our product selection and customer service
Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including shipping, name and address verification, email distribution, market research, third party advertising, promotions management and payment processing (to view Stripe’s privacy policy, please visit https://stripe.com/us/privacy). We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Eperture.
We will not make the information we collect about you or our mailing list available to any unrelated companies or organizations other than as described above to effectively provide our services to you.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
If you do not wish to receive other communications from us, such as surveys, please contact us at:
Eperture, LLC
4070 25th Street
Columbus, IN 47203
admin@rememberstuff.com
So that we can be sure to identify you correctly, please be sure to provide us your exact name and address. Because mailings are planned in advance, it may take several weeks for your request to become effective. If due to human error you continue to receive unwanted communications, please contact us again, and we will make every effort to correct the situation.
Cookies and Pixel Tags
A cookie is a small data file stored by your Web browser on your computer. Cookies enable you to place an order on our website. They also allow us to enhance and personalize your online shopping experience, so the information you receive is more relevant to you.
For example, we use cookies to:
Remember what items are in your Shopping Bag
Recognize you when you return to our website
Enables faster checkout, if you have created an account at rememberstuff.com
Study how our customers navigate through our website and which information they request in site searches
Deliver personalized communications from Eperture
We also use pixel tags – tiny graphic images – to tell us what parts of our website you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.
We may also contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than Eperture.
We also contract with third party advertising companies to serve ads on our behalf across the Internet. To do this, they will collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this website to target our advertisements. This anonymous information is collected through the use of a cookie or pixel tag – industry standard technology used by most major websites. No personally identifiable information is collected in this process.
How We Use Email
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order at rememberstuff.com, you will receive an email confirmation and, in most cases, an email with package tracking information.
Eperture, LLC
4070 25th Street
Columbus, IN 47203-3161
admin@rememberstuff.com
Links to Other Sites
Occasionally we provide links on our website to other sites to enhance the functionality and shopping experience. These sites operate independently of Eperture and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the email above. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you or received from a partner. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. It is our practice to use encryption whenever we receive or transmit sensitive data.
When you make a purchase or create an account on our website, your transactional information is transmitted in a safe, encrypted format. See About Security for details.
Privacy of Children on Our website
Our website is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children under the age of 18.
Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.
Quality Assurance for Customer Service Interactions
To make sure we continue to offer the best service possible, your communication with Customer Service may be monitored for quality assurance.
Questions or Comments?
For questions, comments or assistance, we invite you to contact us.
We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association’s Committee on Ethical Business Practices at ethics@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing.